Job Description

We are seeking a results-driven, customer-focused leader to oversee daily operations and guide a high-performing automotive repair team. The ideal candidate will bring strong business acumen, operational leadership, and a commitment to delivering quality service, operational efficiency, and an excellent customer experience.

Responsibilities

• Lead overall store operations, including production, customer service, staffing, and financial performance.
• Develop and implement strategies to improve profitability, efficiency, and customer satisfaction.
• Oversee workflow, scheduling, and resource allocation to ensure timely completion of repair work.
• Monitor key performance indicators and take action to support business goals.
• Partner with estimators, production staff, and administrative team members to maintain smooth operations.
• Support hiring, training, coaching, and performance management for team members.
• Ensure compliance with company policies, safety standards, and industry regulations.
• Build and maintain strong relationships with customers, vendors, and insurance partners.
• Resolve escalated customer concerns with professionalism and a solutions-oriented approach.
• Review financial reports, control expenses, and support budgeting efforts.

Qualifications

• Previous leadership experience in automotive repair, collision repair, or a related operations environment.
• Demonstrated ability to manage teams, drive performance, and improve business results.
• Strong understanding of customer service, workflow management, and operational processes.
• Excellent communication, problem-solving, and decision-making skills.
• Ability to analyze financial and operational data to support informed business decisions.
• Experience with coaching, team development, and performance accountability.
• Proficiency with business systems, reporting tools, and standard office software.
• High level of professionalism, organization, and attention to detail.

Preferred Qualifications

• Experience in collision center management or multi-department automotive operations.
• Knowledge of estimating systems, repair workflows, and insurance-related processes.
• Background in process improvement or continuous operational optimization.

What We Offer

• Opportunity to lead a respected team in a growing industry.
• Collaborative work environment with room to make a measurable impact.
• Competitive compensation and benefits package, based on experience and qualifications.
• Career growth opportunities for a motivated and capable leader.

About You

You are a hands-on leader who thrives in a fast-paced environment and takes pride in building strong teams, delivering exceptional customer service, and driving operational excellence. You are adaptable, accountable, and committed to creating a positive experience for both customers and team members.

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