Job Description
Better Business Bureau – Serving the Heart of Texas Member Eligibility Specialist FLSA Status: Non-Exempt Reports to: Member Eligibility Manager
Location: Austin, TX
Bilingual: English/Spanish preferred but not required
Compensation: $21.00 We are an equal-opportunity employer that values diversity. We do not discriminate based on race, religion, ethnicity, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. *BBB participates in E-Verify and will provide the federal government with your I-9 information to confirm you are authorized to work in the U.S. Why BBB? BBB Serving the Heart of Texas is an award-winning organization recognized as the Best Nonprofit to Work For for seven consecutive years. We are a mid-sized organization committed to growth and take pride in our culture, which includes a strong work ethic balanced with a genuine sense of fun, a real emphasis on work-life balance, and a focus on achievement. Who are you? BBB Heart of Texas is looking for a responsible individual to join our Austin office as a Member Eligibility Specialist to serve as a consultative partner to incoming businesses participating in BBB Programs, Products, and Services (PPS). About the position The Member Eligibility Specialist serves as a consultative partner to incoming non-accredited businesses applying for accreditation or with a complaint. This role ensures a seamless and positive experience while promoting long-term engagement and operational excellence. By offering premiere customer care, education, hospitality, and technical support, the Specialist facilitates smooth transitions for new customers and complaint resolution for non-ABs. The Specialist also provides expert guidance on BBB accreditation, profile management, and commitment to standards, collaborating with internal teams to drive operational efficiency and customer retention. Essential Duties and Responsibilities - Review accreditation applications and guide businesses through onboarding, eligibility, reinstatements, and compliance requirements.
- Communicate with businesses regarding accreditation, complaints, reviews, and other onboarding or compliance matters
- Assist businesses in navigating the complaint resolution process and BBB Standards.
- Maintain accurate records and ensure data integrity across business profiles and systems.
- Collaborate with internal teams and external partners to support accreditation and business success.
- Apply BBB accreditation standards, policies, and guidelines in daily responsibilities.
- Support departmental goals through research, reporting, and other assigned projects.
Knowledge, Skills, and Qualifications Required Skills/Abilities - Possesses a Customer-Centric Mindset; passionate about delivering an exceptional customer experience.
- Proficiency in Microsoft Office applications and the ability to troubleshoot office equipment.
- Excellent verbal, written, and interpersonal communication skills, with the ability to clearly articulate complex concepts.
- Strong relationship-building abilities, serving as a trusted advisor to customers.
- Meticulous attention to detail, particularly when handling compliance-related tasks.
- Resourceful and proactive in resolving escalated issues.
- Ability to work effectively across multiple teams to achieve shared goals.
Education and Experience - High School Diploma or equivalent
- Minimum of 2 years of experience in customer onboarding, customer service, or a consultative customer support role
- Any equivalent combination of education and experience that provides the required knowledge, skills, and abilities.
Perks
- No nights or weekends!
- Flexible 40-hour schedule
- Medical and additional benefit packages are available.
- Group rates for health, dental, and vision coverage for dependents.
- Tax-free Flex Spending Account/Health Savings Account
- 401(k) retirement plan with a 5% match and immediate vesting.
- Free Employee Assistance Programs
- 11 paid holidays and birthdays off!
Job Tags
Full time, Work at office, Immediate start, Weekend work